Twynes Help Center

Find guidance and tips for using Twynes products: Workbooks, Drive, and Social apps. Choose a topic to get started.

Help - Workbooks

Create, collaborate, and organize your notes, projects, and data. Learn about Docs, Book, and Sheets, and how to share and print your work.

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Help - Drive

Store and manage your Workbooks securely in the cloud. Explore how to sync, share, and keep your documents accessible anywhere.

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Help - Social

Stay connected with messaging, calls, and social posts. Get help with Chat and Vibes — from private chats to building your social presence.

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Common Topics

Learn about features and actions that apply across all Twynes apps.

Login methods

Using password Sign in with your Twynes account password. New users must sign up first. End-to-end encryption of private 1:1 messages is enabled. Sign in with Google Use your Gmail account to sign in — no sign up required. Works for new and existing users. End-to-end encryption of private 1:1 messages is enabled. Using OTP sent to email Sign in quickly with an OTP sent to your email. Suitable for new users who don’t want to sign up or for existing users who forgot their password. End-to-end encryption is not enabled, though messages remain encrypted at rest. It is recommended that users logging in with OTP, move to sign-in with Twynes password or sign-in the Google at a later time, Guest login Sign in instantly with just a nickname. Guest accounts are temporary and valid for 28 days after last activity. End-to-end encryption is not enabled, but messages are encrypted at rest.

End-to-end encryption (E2EE) of private 1:1 messages

Private 1:1 messages are end-to-end encrypted when you sign in with:
  • Password
  • Google
Only the sender and recipient can read these messages. Exceptions
  1. Messages sent to bots such as AI-Bots (applies to all login methods).
  2. When using temporary login methods (OTP, Guest). In these cases, messages are encrypted at rest but not end-to-end encrypted.

Forgot password - restoring account access

Option 1: Use 'Forgot password' Enter your account email to receive a reset link and follow the steps to set a new password. Option 2: Sign in with OTP Sign in with an OTP sent to your registered email. After login, go to Settings → Account → Change password to set a permanent password.

Quota on user activities

Actions in Twynes consume quota based on server resources. Quotas ensure fair use and prevent abuse. If you see a quota warning, wait briefly before retrying. The warning will usually indicate how long to wait.

Experiments

Features or options marked with the experiment icon experiment represent ongoing experiments. These may continue to remain experimental even after the beta stage. In some cases, certain features may not be explicitly marked with the experiment icon.

Current experimental features include:

  • Workbooks
    • Tables
    • Print
    • Import Word (DOCX)
    • Versions

FAQ

Q: Why don’t I see GIFs in conversations?

A: Possible causes and solutions:

  • Cookies not accepted: This often happens in incognito mode, but can occur in any browser. To restore GIFs, go to Settings → Privacy → Cookie settings, click Go, and select Accept all.
  • Light login option enabled: If you logged in with the light mode option, GIFs may be disabled. To restore them, re-login with light mode unchecked. (Note: loading may be slower on slow internet connections.)

Q: I forgot my password. How do I recover my account?

A: See Forgot password for recovery options.

Q: I used Google sign-in but want a password login. How do I switch?

A: Sign in with OTP, then go to Settings → Account → Change password. Use the OTP as your old password.

Q: How to set a password after the OTP based login?

A: To move from OTP based login to "Sign in with Twynes password", first login with OTP sent to email address. Then go to Settings → Account → Change password to set a password. While changing the password you should provide the recently used OTP as the old password.

Q: My account appears to be banned or restricted, and I believe this was a mistake. What should I do?

A: Please contact us at support@twynes.com. While we review every request, note that bans or restrictions may be upheld if they are found to be justified.

Q: My login is stuck. What should I do?

A: Clear your cache by visiting twynes.com/clearcache, then try again.

Q: I didn’t receive a signup or reset email. What should I do?

A: Check Spam/Junk folders or retry after a few minutes.

Q: What happens to my guest account after logout?

A: Guest accounts expire after 28 days of inactivity. Deleted nicknames can be reused by others, but data remains private.

Q: Why are some features unavailable to guest users?

A: Guest logins are temporary. Convert to a full account via 'Sign up' to unlock all features.

Q: How can I share feedback with Twynes?

A: Signed-in users can request features or report bugs. You can also email us at feedback@twynes.com.