Privacy policy Our privacy policies explain how we treat your personal data and protect your privacy when you use our Products and Services. By using our Products and Services, you agree that Twynes.com can use such data in accordance with our privacy policies.

Twynes.com is collectively referred to as 'Twynes', 'we', 'us' or 'our' in this document.

The terms 'products', 'apps', 'applications', 'sites', 'websites' and 'services' and their singular and plural forms are used interchangeably in this document to refer to any and all products and services offered by Twynes.com or by the the 3rd party services integrated on our apps and services.

It is important that you read this policy document so that you are fully aware of how, why, and where your data is used, stored, and shared.WHEN THIS POLICY APPLIES This 'Privacy policy' applies to all interactions from all types of devices when you use:
  • Our website
  • Our applications and other products
  • Services offered directly by us
  • Third-party applications and services integrated into our website, applications, products or services.
WHEN THIS POLICY *DOES NOT* APPLY This 'Privacy policy' does not apply to:
  • The data privacy policies and information practices of other organizations that may advertise our products or services
  • The services offered by other organizations or individuals who may link to us from their applications and services, or maybe linked from our applications and services.
CHANGES TO THIS POLICY We may change this 'Privacy policy' from time to time. This policy will not change to reduce your rights or affect your privacy without your explicit prior consent. We may also send emails to inform you about changes to our 'Privacy policy'. PRIVACY POLICIES OF THIRD PARTY INTEGRATED APPLICATIONS Whenever you use third-party applications or services integrated directly by us into our applications and services, the 'Privacy policy' applies in the following fashion:
  • The 'Privacy policy' of the third-party application or service being used, applies as an addendum to our 'Privacy policy'.
  • In case of any conflict in the 'Privacy policy' of a third-party application or service with our 'Privacy policy', the 'Privacy policy' of that third-party application or service supersedes, for the limited use of that third-party application or service.

While using Twynes applications and services, you also additionally agree to their respective 'Privacy policies'.

Below is the list of such third-party applications and services. Please read them carefully. Privacy policy - GooglePrivacy policy - Tenor.com Same as that of Google.Privacy and security policy - meet.jit.siINFORMATION COLLECTION Information collected by us Here are the types of personal information we collect:
  • We may receive and store any information you 'explicitly' provide in relation to Twynes.com Services.

  • In your interaction with Twynes.com content and services, we obtain certain types of information from your web browser or devices:
    • Basic information around your device: OS name.

    • Information around browser: User Agent, Cookies and alike.

    • Users' devices' IP addresses by user-identifiers, are kept for up to 12 hours period to protect against abuse. IP addresses are always mangled to a human non-readable form before storing them temporarily.

    • We may monitor traffic statistics around IP Addresses to prevent cyber attacks. These IP addresses here do not identify users.

We *do not* collect any other categories of personal data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, political opinions, trade union membership, information about your health and genetic and biometric data). Information provided by you When you sign-up with us, we request and collect the below information about you from you:
  • Name (first/last)
  • Email
  • Unique handle
  • Password
  • Date of birth
  • Gender
  • City (optional)
  • State (optional)
  • Country
Your profile inputs are stored securely with us and are used for social app needs. Your password is stored in a hashed form and its plain-text raw password form, is never stored anywhere with us or via us.

Note: above is a representative list and may change moderately with time. However while signing up, users are clearly shown with labels on what information is being requested from them. Information collected by us when you 'Sign in with Google' When you use 'Sign in with Google' to sign-up or sign-in with us, we request and access *only* following data from your Google user public profile data:
  • Name (First/Last)
  • Profile picture (as a url)
  • Email address
This data is used to create and store your user profile with us. Some of this data stored with us may remain stale beyond your sign in stage. Please read subsequent sections to learn how this data from your Google user profile, is used and shared. Collection and storage of in-app activity data While you interact and use with our application there is some data that you generate that we collect and store. These include private 1:1 messages, messages to groups and rooms, 1:1 and group calls and some other activity logging. Here is how we collect and store such data:
  • 1:1 messages:

    The 1:1 messages are stored in 'end to end encrypted' fashion with us.


  • 1:1 calls:

    The 1:1 calls voice data is never recorded or stored anywhere by us. We store calls logs (call metadata) with us which contain date, time and duration of calls.


  • Group calls (in Twynes groups and rooms):

    The group calls in Twynes.com, are powered by 'meet.jit.si' branded as Jitsi(or Jitsi meet). The information use in the Jitsi Privacy policy applies.


  • Radio broadcast calls:

    Any data(voice or telemetry) from the radio calls in rooms is not stored anywhere by us.


  • File sharing:

    The files you share with other users or groups are stored with us and are access-controlled for restricting access to only those users or groups that you shared these files with.


  • Other activity data:

    Your in-app interactions and uses may produce other telemetry and metadata that we may store.
Please refer to subsequent sections on Information Use, Information Sharing and Privacy and Security Settings to learn how we use, share and secure the information. INFORMATION USE Use of your profile and in-app activity data We use all user data only for enabling respective app functionality. Below points explain those by categories:
  • The data explicitly provided by you during signup or during other direct inputs:

    The user profile inputs are stored securely with us and are used for social app needs. E.g. to show in user-searches, user profile card, user groups, and rooms.


  • File sharing:

    We do not use the files you share with other users or groups. They are meant for use by the users and groups those are shared with, in an access-controlled manner.


  • The data collected through your in-app interactions and activities:

    The data you sent to others via messages, calls etc. is for use by the parties involved only. We do not use this data for any other purpose.


  • The data indirectly collected by us from your devices and browsers:

    This data is used for improving your experience and for securing our services. There is no other use of this data.
Uses and storage of Google user data (Sign-in with Google) When you use 'Sign in with Google' to sign-up or sign-in with us, a limited set of your Google profile public data (enumerated below) augments your user profile data with us.
  • Name (First/Last) and Profile picture (as a url):

    Your name and profile picture from your Google user profile data, is used for our social app search and sharing needs. E.g. to show in user-searches, user profile card, user groups and rooms.


  • Email address:

    Your email from your Google user profile data, is used to act as a login identifier.
    Below are additional notes on the uses of your email address by each app:
    • 'Twynes chat' app has no other use of this email address.
    • 'Twynes workspace' admins can search or view your email address for managing workspaces.
Uses and storage of Google Drive data (Sign-in with Google) When you sign in with Google, we use your Google drive storage, with your consent, to store and read keys needed to enable your access to your encrypted messages as well as to secure your 1:1 chats with 'end to end encryption'.

It is important to note below points:
  • We request access *only* to our app-specific folder and files on your Google Drive.
  • We neither request nor acquire permission to (nor do we intend to or try to) read, modify, delete or share any other data from your Google Drive.
  • Your can deny our app permission to access our app-specific folder and files on your Google Drive.
  • The app data is kept in an appropriately named folder clearly identifying our app, and can be deleted by user at their wish anytime.
  • We *do not* share (and don't have the permission to share) your Google Drive data with anyone else.
Use of data from feedback and bug/feature requests Any data provided as feedback or bug/feature requests by you on our products and/or services, may be used internally by us for improvement of our products and services. Any data derived or summarized from your direct inputs as feedback and bug/feature requests, would be kept decoupled from the user identity. We do not share any direct or derived data of these categories, with any third-party entity.
Please refer to the subsequent section on Information Sharing to learn more on how this data is used in sharing use cases.INFORMATION SHARING This section applies to sharing of all user data that:
  • we collect directly from you and store with us
  • we access from your Google user profile data when you sign-in with Google.
We do not share your personal information with companies, organizations, or individuals outside of Twynes.com except in the following cases: With 'Twynes Workspace' domain administrators The administrators of workspaces in Twynes Workspaces manage your account within those respective workspaces and they will have limited access to your Twynes.com user account.

Your workspace administrators may be able to:
  • Access and retain information stored in your account, like your email
  • View statistics and login activity regarding your account, like your last seen date
  • Change your account password
  • Suspend or terminate your account's access to workspaces they administer
  • Receive your account information in order to satisfy applicable law
For legal reasons We will share personal information outside of Twynes.com to:
  • Protect the rights or safety of Twynes and our users as required or permitted by law.
  • Enforce applicable 'Terms of use' and to investigate potential violations.
  • Investigate or address fraud, security or technical issues.
  • Meet applicable law, legal process, or requests from governments.
With meet.jit.si When you use group calls in groups and rooms, we will share part of your user profile data that has been declared as publicly visible by you, with meet.ji.si application and platform. While doing so, we will not seek your consent. Examples of this user profile data include your name, profile picture and gender. Sharing with your consent We will take your consent before we share your personal information outside of Twynes.com. Some of your interactions may require integration with other third-party applications where we may have to share your personal information. However we will ask for your explicit consent before we share any personal information. General sharing of user data except above scenarios Excluding above scenarios, below points explain how your data of various categories with us, is treated when it comes to sharing :
  • The data explicitly provided by you during sign-up or during other direct inputs:

    You have control over sharing of your user profile data. Only the data you provide and choose to make public is shared with other users. We provide settings to configure what parts of your user data is shared with other users on our applications.
    The subsequent section on Privacy and Security Settings provides more details on this topic.

    Your email address from your user profile is used in the following fashion:
    • In 'Twynes chat' app:
      Your email address is always kept private and never shared with anyone.

    • In 'Twynes workspace' app:
      A workspace administrator can view and search you by your email address, if you have joined that workspace. 'Twynes workspace' has no additional use of this email address. It is always kept private and never shared with any other types of users within or outside workspaces you have joined.

  • The data collected through your in-app interactions and activities:

    This data includes 1:1 messages, 1:1 calls, group calls in groups and rooms, files shared by you etc. We do not share any data in this category with anyone. We allow any such sharing when it's initiated by you and we make sure that the access controls are in place to prevent unintended access.


  • The data indirectly collected by us from your devices and browsers:

    We do not share any data in this category with anyone. This data is either shared directly with you or is used to indirectly power and improve the functionalities we offer you.
Sharing of data from your Google user profile (Sign in with Google) The below information is the data from your Google user profile that augments your user profile data with us.
  • Name (First/Last)
  • Profile picture (as a url)
  • Email address
Our policy in the previous sections apply equally to the sharing of user data collected from your Google user profile. Sharing of your Google Drive data (Sign-in with Google) Below points describe how our app-specific data stored on your Google Drive, is treated when it comes to sharing:
  • It's meant for our internal use only. We *do not* share (and don't have the permission to share) your Google Drive data with any external individual, third-party application or service.
  • We request and after your consent get access to use your Google Drive for storing *only* the app-specific data.
  • We neither request nor acquire permission to (nor do we intend to or try to) read, modify, delete or share any other data from your Google Drive.
COOKIE POLICY This section describes how we use cookies on our website. When you visit any of our websites, we may store or access certain information on your browser which are mostly in the form of cookies. All these cookies do not store any personally identifiable information.
You can opt-out of some of these cookie categories. While opting out please do note the uses of the cookie category and the impact of such a choice. Also note that even the absence of an explicit cookie consent from you, could still lead to some functionalities not working properly.

The types of cookies in use by category, are described below. Essential cookies These are strictly necessary cookies without which the website would not work. You cannot opt-out of these cookies if you wish to use our services.

A few examples of how the these cookies are used:
  • For your sign-in experience (authentication and authorization).
  • For enabling other core app functionalities provided by us to you while you use our applications and services.
Functional cookies These cookies enable some enhanced functionality and personalization on our website. These cookies may be set by us or by third party providers on our website. If you opt-out of these cookies then some or all of the services may not function properly.

An example use of such cookies:
  • Jitsi meet cookies
    Jitsi meet platform is used for powering the group calls (audio/video calls). While using group calls the Jitsi meet platform may use some cookies.
    Reference: Jitsi Meet Security & Privacy
Performance cookies These cookies enable aggregated statistics on visit counts along with traffic sources which help us measure and improve the performance of our site. They also help us learn the popularilty of pages and sections on our site which further helps us optimize your experience. If you opt-out of these cookies we will not be able to use and benefit from your data in this fashion.

An example use of such cookies:
  • Google analytics cookies
    Google analytics cookies are used on some pages on this website. Google analytics cookies help collect data that allows services to understand how users interact with a particular service. These insights allow services both to improve content and to build better features that improve the user's experience.
    Reference: How Google uses Cookies
PRIVACY AND SECURITY SETTINGS This section describes the privacy and security settings we have in place or have made configurable, around the user activities and account information data.
You can use 'Edit profile' and 'Settings' options available to your account, to configure some parts of your user data, to turn the sharing on or off.

Below are more details on this topic:
  • All communication and information(including profile edits) are transport-level secure (via encryption).

  • Your messages in groups and in 1:1 chats are kept encrypted in Twynes.com store.
    • The 1:1 messages are end-to-end encrypted. No one other than participants themselves can access it.
    • The group messages are encrypted for group access.

  • Your password and similar sensitive information are kept hashed/encrypted in Twynes.com store.

  • Your name, gender, and country are always publicly visible.

  • Your profile picture is publicly visible to all users.

  • You can edit your profile and mark other profile fields individually, as publicly visible or private(visible to none).

Below sections describe the application-specific Privacy and Security settings. Twynes Chat: Privacy and Security settings
  • Your email address is kept private, and is not shared with other users on any profile search.

  • Your online presence (availability status) is only known to those users whom you have explicitly added or approved as contacts.
Twynes Workspace: Privacy and Security settings
  • Your email address is kept private, and is not shared with other non-administrators on any profile search. However, the administrators of your workspace can view your email address.

  • Your online presence (availability and status) is known to every user within your workspace.

  • Your 'last active timestamp' is visible to the administrators of your workspace.

  • Your membership to the workspace and login-access(via user lock) are within the control of the administrators of your workspace.
DATA SUBJECT REQUESTS Twynes.com provides explicit options for its users to view or delete their profile, messaging and call log data.
  • Users have an option to update their user profile data anytime.

  • Users can delete optional parts user profiles from their user account anytime.

  • Users have an option to delete their account anytime (via Settings ->Account).
    When you delete your account all data associated with your user account is deleted within 30 days.
For further help with any data subject requests users and organizations can reach out to privacy@twynes.com. QUESTIONS AROUND OUR PRIVACY POLICY For any further questions or clarifications around our 'Privacy policy', please reach out to privacy@twynes.com.