Question: Sometimes I don't see GIF option in the conversations. How to get the GIFs back?Answer: Following are the possibilities and solutions:
- You did not accept all cookies. Often happens in the incognito browsers but can happen in any browser. To get the GIFs back: go to Settings -> Privacy -> Cookie settings -> click 'Go' and 'Accept all'.
- If you chose the light login option then GIFs maybe disabled. To get the GIFs back: you need to re-login with light-login option unchecked. (may be slow to load if you had slow internet speeds)
Question: I forgot my password and having diffculty in getting the access back to my account. Any tips ?Answer:Use one of the options below only if your login method was to 'Sign in with password'. If you were logging in with 'Sign in with Google' then your password with Google/Gmail should be changed (that's if you forgot your gmail password). If you were logging in with OTP then you must renew a new OTP for each login.
- Option-1: Try 'Forgot password' option at sign in page
Upon clicking the 'Forgot password' button you will have to provide the email address of the associated account. When you proceed, a reset password link is sent to your email address. Follow that link to reset password.
- Option-2: Login with OTP sent to email (EASY)
address is available on sign in page. It's a quick and easy way to get access to your account when you forgot password. The 'Sign-in using OTP' option is available on sign in page. The OTP is sent to your registered email address.
It is recommended that after logging in with OTP, visit "Settings -> Account -> Change password" and provide the OTP you signed in with as old password there, while you choose a new password. This way you can use a standard password for the next login onwards while also securing your account with E2EE.